At NAKTO Factory Site: www.nakto.com, we aim to provide every single customer with the perfect product at the best price, as well as the greatest SERVICE experience.
Return Policy
Return due to quality issues:
Within 14 days： NAKTO will pay the shipping cost of the return. Customer do not need pay any restock fee.
More than 14 days：
14days ~ 2 months customer will get 70 % refund
3 ~ 4 months customer will get 60 % refund
5 ~ 6 months customer will get 50 % refund
Over 6 months No return
Returns due to non-quality issues within 14 days:
1. Customer contacts the express company to return. We wouldn't make any return label. Customer needs bear the shipping fee(75USD) and the re-stock fee(20% of the price of your bike). Please send the tracking number to support@nakto.com to make sure the return is successful.
2. Customer brings the bike to our warehouse.(We suggest you are in CA). Customer needs bear the shipping fee(75USD) and the re-stock fee(20% of the price of your bike).
3. We make the return label. Customer needs bear the shipping fee(150USD) and the re-stock fee(20% of the price of your bike).
Warranty range:
1. Quality issues: Send you the free replacements within 1 year or bear your repair cost directly to your original account only once.
2. Artificial damage will not be covered by 1 year warranty.
Return contact Email: support@nakto.com
Contact number: (714)603-7182
Return address:1683 Sierra Madre Circle，Placentia，CA,92870 ,USA
No returns after 14 days of receiving with non-quality issues.
All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store,please contact the store seller.
Return steps:
1.Take a photo or video to show the bike quality problem.
2.Send those evidence to NAKTO service email : support@nakto.com.
3.NAKTO service team will try their best to help you out.