NAKTO WARRANTY
At NAKTO Electric Bike Store quality means everything. That’s why we stand behind all our products with Nation Wide Limited Warranty.
- For all warranty claims please contact support@nakto.com
- Warranty only applies to the original owner (non-transferable).
- Original NAKTO parts and components covered by warranty can get one free replacement within 1-year limited warranty period and don’t need shipping cost, but components that are not covered by warranty will require shipping costs and fees for themselves.
Warranty Period
Limited Warranty Covers
Limited Warranty Does Not Cover
- a) Improper assembly;
- b) Improper follow-up maintenance;
- c) Installation of components, parts, or accessories not originally intended for or compatible with the product as sold;
- d) Damage or failure due to accident, falls, misuse, abuse, or neglect;
- e) Alterations of the product or the specifications (e.g. paintwork, changes of the geometry/proportions, inadmissible add-on parts etc.); or
- f) Repair or maintenance by unauthorized dealer or workshop
- g) Exceeding the weight limits or speed limits
- h) Attempting to alter the programming of the electrical system, including, but not limited to increasing the speed limiter beyond 32km/hr.
- i) Labor to repair or replace the covered component(s) unless otherwise specified in the warranty terms chart. This warranty is limited to parts replacement only.
Warranty Claim
- Proof of Order Confirmation with purchase date and order number;
- Email address and shipping information used in the placement of the order.