*All of our products are shipped by UPS Ground . More than 10 bikes will send by the Truck.The truck company will call you once it arrives to your destination terminal to schedule delivery time and date with you. Please make sure that someone will be present to receive the items and that you give us a valid day time phone number for them to contact you. Also be sure to fully inspect the shipment when it arrives and notify the driver of any damage or missing pieces.

• Pick up from the warehouse in Placentia CA

       If you wish to pick up your order directly from the warehouse, you need to order on site "nakto.com" first, then contact us to set up a pick-up date and time via email support@nakto.com.The warehouse is so busy in those days. We only provide the pick up service.It is not cover the assembley service.Please attention!

• How to assemble NAKTO Ebikes

        NAKTO Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, it is very easy .More assembly video please check our YouTube Channel here !

       *Orders made on Saturdays, Sundays and holidays will be processed on the following business day.

        Please note that during holiday or busy season, there might be a delay in shipping out your unit, we want to make sure that your unit is completely checked before it leaves our warehouse.